La Trobe University
Three days to three minutes
Enrolling in a short course shouldn't take longer than the course itself.
Hover to preview
Problem
Growing demand for short courses and microcredentials was being handled through university systems built around slower-moving degree enrolments. An instant signup and familiar online shopping experience were expected by students, but a three-day process and significant manual administration were being imposed by the existing setup.
Solution
An automated purchase and enrolment journey was designed alongside an enterprise architecture process. Adobe Commerce was fitted into the university ecosystem, with its responsibilities defined against existing platforms. Architectural principles were maintained, and unnecessary duplication or clashes with established technology were avoided.
Outcome
Enrolment time was reduced from three days to three minutes, and operational hours were cut by 90%. A faster student experience was delivered while the university’s existing systems and architectural direction were respected.